Raay-Vox - Frequently Asked Questions

Finance Questions

What payment types are accepted?
We accept PayPal and Credit Cards.

What is the minimum deposit amount?
Minimum deposit is $25USD

Is there a volume commitment?
No. Raay-Vox plans are pre-paid.
Plans have no commitment to volume. Spend your credits at the pace you want.
Your balance never expires.

General Questions

Do I need to be technically inclined?
No. Any needed hardware will arrive already pre-programmed and tested for you.
Just Plug n Play!

Do you support 911/e911?
We use e911 (Enhanced 911) and are 100% compliant with FCC and CRTC and cover 100% of USA/Canada.

Can I check call details online?
Yes, you can access your details in the Customer Portal
It is updated every 60 seconds.

Do you provide callerID?
All US/Canada destinations will receive proper callerid.

Do you offer termination in every country?
Yes.

Do you accept inbound call center traffic?
Yes.

Do you accept predictive dialer call center traffic? (Dialer/Telemarketing)
No, not at this time.

Where are your servers located?
We have multiple servers locations across Canada, USA, and the UK.
This gives our clients the best latency (call quality) possible.

I do not even have a phoneline networked through my house, Can you send a Technician?
We currently have Mobile Technician Service in SouthWestern Ontario.
519-914-5064 - London, Ontario, Canada
519-397-0408 - Chatham, Ontario, Canada